Refund & Cancellation Policy

Last Updated: 18-Jul-2026

This Refund & Cancellation Policy applies to all services provided by Code Install Service ("Company", "we", "our", or "us"). By purchasing our services, you agree to the terms outlined below.

1. Payment Terms

To schedule and begin your project, 100% advance payment is required.

Work will commence only after:

  • Full payment has been received.
  • All required project files and access credentials have been provided.
  • The project requirements have been confirmed.

No project will be started without full payment.

2. Refund Eligibility

You are eligible for a full refund within 7 working days if both of the following conditions are met:

  • We have not started your project within the mutually agreed project start timeline.
  • The delay is caused solely by Code Install Service and not due to missing information, files, approvals, or access from your side.

If these conditions are satisfied, we will process a 100% refund to the original payment method.

3. No Refund After Work Begins

⚠️ Once work has started on your project, payments become non-refundable.

This includes, but is not limited to:

  • Script installation & server configuration
  • Flutter app build & APK/AAB generation
  • Database setup & Firebase integration
  • Custom development & UI/UX customization
  • Google Play Store & App Store preparation
  • App deployment, bug fixing, or technical support

4. Project Cancellation by the Customer

If you choose to cancel your project after work has started, no refund will be issued, regardless of the percentage of work completed.

This policy applies even if you change your mind, your business plans shift, you decide not to continue the project, you purchase another solution, or you no longer require the service.

5. Customer Delays

We are not responsible for delays caused by the customer's failure to provide required information or access, including:

  • Hosting credentials (cPanel, VPS login) & Domain access
  • Database details & Firebase credentials
  • Purchased script files & valid purchase codes
  • Google Play Console & Apple Developer account access
  • API keys & other required project assets

Such delays do not qualify for a refund.

6. Third-Party Services

Refunds will not be provided due to issues involving third-party platforms outside our control. This includes CodeCanyon or Envato products, hosting providers, domain registrars, Google Play Console, Apple App Store, Firebase, payment gateways, external APIs, and cloud services.

7. Google Play & Apple App Store

We assist with comprehensive application preparation and store submission. However, because store guidelines are governed by external entities, we cannot guarantee:

  • Immediate review timelines or dynamic store approval
  • Policy acceptance or sudden policy shifts by Google/Apple
  • Successful public deployment on the Google Play Store or Apple App Store

App rejection by Google or Apple does not qualify for a financial refund.

8. Duplicate Payments

If you accidentally make a duplicate payment, please contact us immediately. After verification against our payment gateway logs, the duplicate transactional amount will be promptly refunded.

9. Refund Processing

Approved refunds will generally be processed within 7–10 business days, depending on processing speeds of the third-party payment method and your financial institution.

10. Contact Us

For questions regarding this Refund & Cancellation Policy, please contact us:

Code Install Service

Website: https://www.codeinstallservice.com

Email: business.letstry@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 9:00 PM (IST)